Our staff of engineers are friendly and willing to help. They offer Help Desk Services to your team and guests.
We offer 24/7/365 support to service your needs.
Location isn’t an issue. We are well versed and built to access your system remotely to troubleshoot
Our ticketing system allows the Help Desk to keep track of your issue and follow up on the status as well as follow through and provide updates until completion.
DEVICE MONITORING and MANAGEMENT
Continuous Proactive Performance Tuning
Bundled support of 2 hours per month included for reactionary or proactive support
Latest security and feature updates as they are released
Log/security reviews by our engineer service desk
Firmware updates included: applied as released and advised by respective vendor
Keep your network secure and be alerted in real-time of rogue wireless access points
Quickly isolate client issues with accurate maps of client locations and network paths
Pinpoint the source of connectivity issues using wireless metrics such as Signal-to-Noise ratio
Investigate unusual client bandwidth consumption both in real-time and historical data
Enforce wireless device restrictions by determining exact device counts per user
Standby device replacement service – includes up to one device replacement next business day
